About Flight Tickets

Prima Facie Evidence of Contract : We do not issue ticket to you in order to reduce your burden. Therefore, our e-ticket and itinerary confirmation shall be the evidence of your purchase of our services. The Itinerary is prima facie evidence of the contract for carriage between you and us.

Identity : You will be required to identify yourself during Check-In procedure by presenting appropriate photo identification such as passport, citizen ID card with photo, or other officially issued card with photo.

Connections : NewGen Airways is strictly a ‘point to point’ airline and does not take an obligation or responsibility for transfer of passengers or their baggage to other flights or to ensure the connections for onward flight, whether operated by NewGen Airways or any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection.

Fares : Apply only to carriage from the origin airport to the destination airport. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights or your scheduled arrival.

Infants : An infant under the age of two (2) (on the date of travel) may fly at the prevailing administration fee per sector provided he/she sits on an adult's lap. Only one (1) infant is allowed for one (1) adult. No baby seats or perambulators are allowed in the cabin of the aircraft. A child over the age of two (2) will be required to purchase a ticket like any other passenger. Newborn baby less than seven (7) days old will not be accepted for carriage.